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How do I return an item?

Return Goods Policy
We have one of the most flexible return policies offered! Simply write the reason for the return on your packing list and any exchange requests, if desired. If you do not have a packing list or cannot locate it for whatever reason, please email service@mmarmedical.com for further instructions. Please make note that returning an item to any address other then what is provided online; or without the packing list, can delay the process.

The customer is held responsible for covering any return shipping costs, unless there is a shipping error or defect. In these cases, we will issue a prepaid UPS label. We ask that customers keep any tracking information for proof of delivery and for their records.

We offer a full refund with no restocking fees if the conditions specified below are met:

  • Items must be received within 30 days of date of purchase (clearance items are not returnable).
  • Items must be in a resellable condition (Item can be tried on but not worn for an extensive period of time)
  • All returns must include ALL original packaging and instructions.
A restocking fee may be deducted from your refund if the conditions specified applies to the return:

  • Items original packing has shipping labels or writing placed by the customer.
  • Items vital information or accessories are missing or damaged (ex: instructions, tool kits, additional liners, etc.)

Goods to be returned must be in sellable condition. Sellable condition is defined as product in original shipping condition encased in a plastic seal. The FDA prohibits the reuse of devices prescribed as a single patient unit. Custom or altered products are not returnable.

All products returned with a claim of a manufacturer's defect by the customer will be sent back to the manufacturer for assessment of the damage. If the product is found defective, MMAR Medical Group, Inc. will replace the defective item(s) at no extra charge to the customer.

Any products over 30 days from invoice date are non-returnable, unless otherwise noted.

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Bracing and Orthotics must go back to the following address:

MMAR Medical Group, Inc.
6025 Shiloh Road; Suite A
Alpharetta, GA 30005
Attn: Returns Department



Footwear (shoes) must go back to the following address:

MMAR Medical Group, Inc.
2141 Internationale Parkway
Suite 200
Bolingbrook, IL 60217
Attn: Returns Department